FAQs

Tickets to Peabody Auditorium and Oceanfront Bandshell events can be purchased through our website, www.AXS.com and the on-site venue box offices. Please check specific event pages for specific ticketing links.

For questions, contact the box office at 386-671-3472

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• The Peabody Auditorium box office is open Monday-Friday from 10am-5pm with extended hours on event days and starting 2 hours before the show on weekend event days.
• The Oceanfront Bandshell box office is open on event days only starting at 5:00 p.m.

AXS Mobile ID is identity-based, digital ticketing technology that is now the preferred way to enter events at the Peabody Auditorium and Oceanfront Bandshell. This new feature brings state-of-the-art experiences to fans along with the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venues. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

For more information on getting started with AXS Mobile ID, please see the information available on our AXS Mobile ID page.

If you purchased your tickets BEFORE May 1, 2025, contact Ticketmaster support to get help from Ticketmaster.com. If you purchased your tickets AFTER May 1, 2025, contact AXS to get help.

If you purchased your tickets BEFORE May 1, 2025, contact Ticketmaster support to get help from Ticketmaster.com. If you purchased your tickets AFTER May 1, 2025, contact AXS to get help.

Refunds are available at the original point of purchase. If you purchased your tickets online BEFORE May 1, 2025, Ticketmaster will automatically issue your refund. If you purchased your tickets online on or after May 1, 2025, AXS will automatically issue your refund back to the original credit card. Please Note: Refunds typically post to your statement within 30 business days from the cancellation announcement.

Keep an eye on your inbox. If you purchased your tickets online BEFORE May 1, 2025 Ticketmaster will send you information about next steps. If you purchased your tickets online AFTER May 1, 2025, AXS will send you information about next steps.

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

For more information on how to sell your tickets using AXS Resale, please see the information and instructions available on our AXS Mobile ID page.

All sales are final, refunds are not available unless a performance is canceled or postponed.

If you purchased your tickets at the Peabody Box Office or Daytona Bandshell Box Office and request a refund for a postponed or rescheduled event, you will need to provide the following items:

1. Your Tickets
2. Proof of Purchase
3. Credit Card used to purchase tickets

If you are requesting a refund for a postponed or rescheduled event, you will need to submit your request within the given timeframe for your event, typically patrons have 30-60 days to request a refund for events that have been postponed or rescheduled. Please refer to the specific event page for the refund timeline.

Refunds are available at the original point of purchase. If you purchased your tickets online BEFORE May 1, 2025, Ticketmaster will automatically issue your refund. If you purchased your tickets online on or after May 1, 2025, AXS will automatically issue your refund back to the original credit card. Please Note: Refunds typically post to your statement within 30 business days from the cancellation announcement.

All canceled shows will be refunded automatically from your point of purchase.

The only official source for tickets to events at The Peabody Auditorium or Oceanfront Bandshell is our website, venue box offices, and AXS.com.  Purchasing tickets from any source other than the venue website, AXS.com, or the venue Box Offices is done so at the buyer's risk.

When you search for tickets online in the future, be careful to avoid any links that have “AD” or “SPONSORED” next to them. These are paid advertisements from ticket resellers and not the actual venue website.

The Peabody Auditorium and Oceanfront Bandshell are not liable for invalid tickets purchased via third-party ticketing sites, auction sites, classifieds, or any other ticket broker.

For events at the Peabody Auditorium, will call is located at the Box Office windows in the lobby. Will call tickets can be picked up approximately two hours before doors open on the day of the ticketed show.

For events at the Oceanfront Bandshell, will call is located at the box office windows next to the stage. Tickets are available for pickup beginning two hours before the event start time.

The person whose name is on the account must be present and show their photo ID in order to pick up tickets. The Box Office cannot release tickets to anyone whose name does not appear on the account and cannot make name changes over the telephone.

Admission to the Peabody Auditorium and Oceanfront Bandshell for children 2 and under is generally free. Children who do not have a reserved seat must remain on the lap of the parent or guardian for the duration of the performance. Anyone 2 years and above must have a ticket for entry.

Please be sure to check with the Box Office regarding specific events.

Wheelchair seats and companion seats are available for every show at both venues. They are marked on the ticket map when you are choosing seats.

Please visit our ADA Overview Page, email us at PeabodyBoxOffice@daytonabeach.gov, or call the box office directly 386-671-3472  for assistance with accessibility needs.

Re-entry is not permitted for ticketed events at the Peabody Auditorium and Oceanfront Bandshell. For emergencies or special circumstances, please speak with a staff member before exiting the venue.

If certain seats are labeled as obstructed during the selection process, it’s because stage setups and production elements can vary by show. In many cases, we don’t know the exact placement or size of equipment, such as speakers, until closer to the event. To ensure transparency, we mark these seats as potentially obstructed due to the possibility of limited sight lines that may not be confirmed until the day of the performance.

General Admission means that seating or standing areas are not assigned and are filled on a first-come, first-served basis.

For Peabody Auditorium events, latecomers will be seated but may be asked to wait in the lobby until the ushers/venue staff deem it’s an appropriate time to enter the theater. For symphonies, Broadway touring shows, and other types of events, seating is permitted only between numbers or pieces.

Please see the Directions & Parking page for more information on parking options near the Peabody Auditorium and Oceanfront Bandshell.

If you’ve lost an item, please email PeabodyAuditorium@daytonabeach.gov with your name, a description of the item, the event, the venue, and where it was lost. We’ll do our best to help reunite you with your belongings. Please note that lost items are held for up to 30 days, and the venue is not responsible for lost or stolen property.

POLICY SUBJECT TO TOUR PROTOCOLS. Cameras with professional lenses, detachable lenses or detachable flashes are prohibited from both the Peabody Auditorium and Daytona Beach Bandshell. Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited. The use of any of these items will result in confiscation and possible ejection from the facility.

Photos using a small, non-professional camera, such as a cell phone, are normally permitted, unless otherwise noted.

Flash photography is strictly prohibited at the Peabody Auditorium and Oceanfront Bandshell, as it can be distracting to both performers and fellow guests.

To help provide a safe environment and expedited entry, the Peabody Auditorium and Oceanfront Bandshell recommend small bags, clutches or small clear bags, no large bags.  Special assistance, ADA and medical bags are subject to security screening at one of our security checkpoints. Some policies and procedures are determined on a show-by-show basis and are subject to change. 

• Outside food & beverages are prohibited at both the Peabody Auditorium and Oceanfront Bandshell.
• The Peabody Auditorium and Oceanfront Bandshell have concession snack items such as chips, popcorn, candy, soda, beer, liquor and wine for purchase. Full meals are not served.
• On select Bandshell event nights, a food vendor may be present.
• For a list of nearby dining options, visit Daytona Beach Food & Drink.

Smoking is not permitted anywhere in the Peabody Auditorium or inside the Oceanfront Bandshell. Violation of this policy is grounds for ejection. Designated smoking areas are located outside both venues.

• Service animals are permitted during events and must be restrained and remain with its owner. Please see our Accessibility page for more information on service animals.
• Pets are not permitted inside the Peabody Auditorium at any time, or at the Daytona Beach Bandshell during any events.
• Pets are welcome at the Oceanfront Bandshell and Oceanfront Park during non-event hours. Please pick up after your pet and keep them leashed.

The following items are prohibited inside both the Peabody Auditorium and Oceanfront Bandshell. All patrons entering the venues are subject to search. 

• Alcoholic Beverages or bottles
• Outside food or beverages
• Illegal Drugs
• Weapons of any kind, including mace
• Pocket knives
• Smoking or e-cigarettes
• GoPros, drones, selfie sticks, telephoto or zoom lenses
• Laser Pens or lights
• Noisemakers, glitter, confetti, streamers, balloons
• Backpacks, bags, containers or totes larger than the maximum requirements
• Pets (excluding service animals, see Accessibility page for more details.)
• Video or audio recording devices or cameras with detachable lenses
• Unauthorized vending of any kind
• Unauthorized solicitation, handbills, sampling, giveaways, etc.

Additional Prohibited Items specific to the Oceanfront Bandshell:

• Umbrellas
• Coolers of any size
• Personal Chairs *applies to ticketed events only
• Tents
• Glass bottles, cans, thermoses or hard sided containers of any size
• Balloons

All shows at the Oceanfront Bandshell are held rain or shine. In the event of severe weather during an event, please follow the safety directions given by venue staff. Updates will be posted on the venue's social media platforms.

The Peabody Auditorium and Oceanfront Bandshell and Park are owned and operated by the City of Daytona Beach; we cannot provide auction donations of tickets, merchandise or gift cards. As a municipal organization, we can’t donate cash or services. Please contact individual concert or event promoters in order to request auction items.